Refund & Returns Policy
At Soft Touch Transfers Wholesale, every order is produced specifically for you. Because our DTF transfers and other custom-printed products are made to order using artwork, sizes, quantities, and specifications provided or approved by the customer, all sales are final and we are unable to accept returns or exchanges on custom-produced products.
Damaged, Defective, or Incorrect Orders
We stand behind the quality of our products. If your order arrives damaged, defective, or differs from what you ordered due to an error on our part, please contact us as soon as possible so we can make it right.
Claims must be submitted within 7 days of receiving your order and should include your order number, a description of the issue, and clear photographs showing the affected product(s).
After reviewing the claim, we may provide a replacement, reprint, store credit, or refund, as appropriate.
Customer-Supplied Artwork
Customers are responsible for reviewing their artwork before submitting an order. This includes spelling, sizing, image quality, resolution, transparency, colors, and overall design.
We are not responsible for errors contained in customer-supplied artwork or for poor print quality resulting from artwork that is low-resolution, pixelated, improperly formatted, or otherwise unsuitable for printing.
Colors displayed on a computer, tablet, or phone screen may vary from the colors of the finished printed product. Minor color variations are not considered a defect.
Application of DTF Transfers
Proper application is the responsibility of the customer. Pressing temperature, time, pressure, garment material, equipment, and application technique can affect the finished result.
We cannot provide refunds or replacements for transfers that are damaged or improperly applied after delivery when the transfer itself was produced correctly.
We strongly recommend performing a test application whenever working with an unfamiliar garment, fabric, or heat press.
Order Changes & Cancellations
Because orders may enter production shortly after they are submitted, changes or cancellations are not guaranteed once an order has been placed.
If you need to make a change, please contact us immediately. If production has not begun, we will make every reasonable effort to accommodate your request.
Shipping Issues
Please verify your shipping address before submitting your order. Soft Touch Transfers Wholesale is not responsible for delays caused by the shipping carrier or for orders delivered to an incorrect address supplied by the customer.
If a shipment arrives visibly damaged, please retain the packaging and contact us promptly so we can assist with the appropriate claim.
Questions or Problems With Your Order?
We want you to be confident ordering from Soft Touch Transfers Wholesale. If there is a problem with your order, please contact us and give us the opportunity to review it and help find an appropriate solution.
Soft Touch Transfers Wholesale reserves the right to review refund, replacement, reprint, and store-credit requests on a case-by-case basis.